Support

Frequently Asked Questions

Frequently Asked Questions

What is slowfashion.nyc?

Slowfashion.nyc is a brand and marketplace focused on sustainable, ethically produced apparel and loungewear. We prioritize high-quality materials, responsible manufacturing, and timeless designs that last beyond seasonal trends.

What categories do you offer?

We offer a range of products in categories including Loungewear and Apparel. Our loungewear focuses on comfortable, durable pieces for home and relaxation, while our apparel line features stylish, versatile garments suitable for everyday wear.

How can I determine the right size?

Sizes are listed on each product page with a detailed size chart. If you’re between sizes, we recommend selecting the larger size for a relaxed fit or consulting our sizing guide for measurements in inches or centimeters.

What materials do you use?

We prioritize natural and sustainable fibers such as organic cotton, linen, and recycled fabrics where possible. Each product page includes a materials section with fiber composition and care instructions.

How is your clothing produced?

All items are designed with longevity in mind and manufactured under ethical labor conditions. We partner with vetted suppliers who adhere to fair labor practices and environmentally responsible processes. Details about our production partners are available on the About page.

What is your return policy?

We offer a 30-day return window on unworn items with original tags. To initiate a return, please use the return portal on our website and follow the provided instructions. Some custom or final-sale items may be excluded; see our Returns & Exchanges policy for specifics.

Do you offer exchanges or store credit?

Yes. We offer exchanges for the same item in a different size or color when available. If an exchange isn’t possible, store credit or a refund will be issued following the return review.

How long does shipping take?

Standard shipping typically takes 3–7 business days within the continental United States. Expedited options are available at checkout. International shipping times vary by destination.

What are the shipping costs?

Shipping costs are calculated at checkout based on destination, weight, and shipping speed. We occasionally offer free shipping promotions; details will appear during checkout.

How should I care for my loungewear and apparel?

Care instructions are provided on each product page and on the garment’s care label. In general, washing in cold water, using a gentle cycle, and air drying helps preserve fabric integrity and color. Avoid high heat and harsh detergents unless specified.

Can I request custom or made-to-measure items?

We currently offer limited customization options on select products. Please contact our support team with your request, and we’ll confirm availability, timelines, and any additional costs.

How can I contact customer support?

You can reach our support team via email at support@slowfashion.nyc or through the contact form on our website. We typically respond within 1–2 business days.

Do you ship internationally?

Yes, we offer international shipping to select countries. Shipping times and costs vary by destination. Please view our Shipping Policy for details and any import duties or taxes that may apply.

Are there sustainable or ethical certifications?

We strive to align with recognized sustainability standards and disclose our practices where possible. Look for product-specific sustainability details on item pages, including fiber sources, certifications, and manufacturing practices.

How can I stay updated on new arrivals and promotions?

Sign up for our newsletter at the footer of the site to receive updates on new collections, exclusives, and sales. You can also follow us on our social channels for the latest news.

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