Support

Frequently Asked Questions

FAQ

What is slowfashion.nyc?

Slowfashion.nyc is a brand and online shop offering thoughtfully curated products across categories like Loungewear, Apparel, Bedding, Throws, Home Decor, Furniture, and more. We focus on quality, sustainability, and timeless design.

Which categories do you carry?

We offer a broad range of categories, including Loungewear, Apparel, Sleepwear, Accessories, Home Decor, Bedding, Furniture, Bedroom Furniture, Pillow Covers & Shams, Duvet Covers, Bed Skirts, Comforters, Silk Comforters, Pants, Table Runners, Scarves, Bags, Pillow Cases, and other related home and apparel items.

Do you offer sustainable or eco-friendly products?

Yes. We prioritize sustainable materials, responsible sourcing, and ethical manufacturing. We provide product details to help you choose eco-friendly options such as organic fabrics, natural dyes, and durable construction.

What materials do your products use?

Materials vary by item. Common fabrics include cotton, linen, silk, and blends designed for comfort and longevity. Specific material information is provided on each product page.

How do I choose the right size?

Size guidance is available on each product page with measurements and fit notes. If you’re between sizes or unsure, we recommend checking the size chart and reading customer reviews for real-world experiences.

What is the return policy?

We offer a flexible return policy for eligible items within a specified window from delivery. Items must be in original condition with tags attached. Please review the full policy on our Returns page for details, exclusions, and steps to initiate a return.

How long does shipping take?

Shipping times depend on your location and item availability. Standard options typically range from 3–7 business days within the continental U.S. Expedited options may be available at checkout. International shipping times vary by destination.

What are the shipping costs?

Shipping costs are calculated at checkout based on destination, package size, and chosen shipping method. We may offer free or discounted shipping promotions from time to time.

Do you offer gift options?

Yes. We offer gift cards and gift-wrapping options for many items. Gift cards are available in multiple denominations and can be delivered electronically.

How can I track my order?

Once your order ships, you’ll receive a tracking number by email. You can also view your order status in your account on slowfashion.nyc.

Can I modify or cancel my order?

Requests to modify or cancel an order must be submitted as soon as possible. If the order hasn’t shipped yet, we may be able to adjust it. Once shipped, the order will follow our standard return process.

Do you offer customization or tailoring?

We offer limited customization and tailoring options for select items. Please contact our customer service team with details about your request to confirm availability and pricing.

How do I care for my textiles and bedding?

Care instructions vary by item. Always refer to the care label on the product and the care section on the product page. In general, gentle washing and proper drying extend the life of fabrics like cotton, linen, and silk.

What payment methods are accepted?

We accept major credit cards, debit cards, and other payment options supported at checkout. Information is securely processed through our payment processor.

How do I contact customer support?

You can reach our support team via the contact form on our website, by email, or via phone during business hours. We aim to respond promptly to all inquiries.

Do you ship internationally?

Yes, we ship to select international destinations. Shipping rates and times vary by location. Duties and taxes may apply depending on the destination country.

Are there any loyalty or rewards programs?

We periodically offer promotions, loyalty rewards, and exclusive access for newsletter subscribers or account holders. Check our site for current offers and sign up to stay informed.

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